Instructions for Installation and Use
Washing machine
Model AQXL 169
Instruction booklet
WASHING MACHINE
Contents
GB
Installation, 2-3-4-5
Unpacking and levelling
GB
Connecting the water and electricity supplies
Technical data
English, 1
Description of the machine, 6-7
Control panel
Running a wash cycle, 8
Programmes and options, 9
Table of Programmes
Wash options
Detergents and laundry, 10
Detergent
Preparing the laundry
Washing advice
AQXL 169
Load-balancing system
Precautions and tips, 11
General safety
Disposal
Opening the door manually
Care and maintenance, 12
Shutting off the water and electricity supplies
Cleaning the machine
Cleaning the detergent dispenser
Drum maintenance
Cleaning the pump
Checking the water inlet hose
Troubleshooting, 13
Assistance, 14
1
Installation
! Keep this instruction manual in a safe place for
future reference. If the appliance is sold, given away
or moved, please ensure the manual remains with the
machine so that the new owner may benefit from the
advice contained within it.
! If the appliance is levelled correctly it will be more
stable and much less likely to cause vibrations and
noise during the spin cycle.
GB
! If positioned on a fitted carpet or a rug, adjust the
feet in such a way as to allow room for air to circulate
and provide ventilation beneath the washing machine.
! Please read this instruction manual carefully it
contains important information regarding the safe
installation, use and maintenance of the appliance.
Connecting the water and electricity
supplies
! You will find the guarantee and other details relating to
the installation process in the bag containing this booklet.
Connecting the water inlet hose
! Before connecting the inlet hose to the water supply, allow
Unpacking and levelling
the water to flow from the tap until it runs clear.
Unpacking
1. Connect the inlet hose
to the machine, by
screwing it into the cold
water inlet on the upper
right hand side of the
back of the machine (see
figure).
1. Once the washing machine has been removed
from the packaging, check that it has not been
damaged during transportation.
If it has been damaged, contact the retailer and do
not proceed any further with the installation process.
2. Remove the four
protective screws and
the rubber bush with the
respective spacer,
situated on the rear of
2. Place the seal A
the appliance.
(provided in the bag) on
the end of the inlet hose
and screw it to a cold
water tap with a 3/4 gas
NB:The plastic spacers
may fall down inside the
machine once the bolt
A
has been removed, and
threaded connection (see
will not interfere with the operation of the machine.
3. Close the holes using the plastic covers provided in
the bag.
figure).
4. Keep all the pieces; if the washing machine is
transported in future, the screws and spacers will
have to be replaced in order to avoid damaging the
inside of the machine.
3. The hose should not be bent or compressed.
! The water pressure at the tap must fall within the
values indicated in the Technical data table (see next
page).
! Packaging materials should not be used as toys by
children.
Levelling
! If the inlet hose is not long enough, contact a
1. Position the washing machine on a level and sturdy
floor, without resting it against walls or cabinets.
specialist store or an authorised technician.
2. If the floor is uneven,
the feet of the appliance
may be adjusted until it
reaches a perfectly
! Always use the new inlet hoses supplied with the
machine.
horizontal position (the
angle of inclination must
not exceed 2 degrees).
2
Connecting the drain hose
• the supply voltage is included within the values i
ndicated on the Technical details table
(on the next page);
GB
Connect the drain hose,
without bending it, to a
draining duct or a wall
drain situated between
65 and 100 cm from
the floor;
• the socket is compatible with the washing
machine's plug. If this is not the case, replace
the socket or the plug.
65 - 100 cm
Your appliance is now supplied with a 13 amp fused
plug it can be plugged into a 13 amp socket for
immediate use. Before using the appliance please
read the instructions below.
The drain hose may be
connected to an
WARNING - THIS APPLIANCE MUST BE EARTHED.
THE FOLLOWING OPERATIONS SHOULD BE
CARRIED OUT BY A QUALIFIED ELECTRICIAN.
under-sink trap. Before
connecting the drain
hose from the machine
ensure that any blanks
or removable ends
have been taken off
the spigot.
Replacing the fuse:
When replacing a faulty fuse, a 13 amp ASTA
approved fuse to BS 1362 should always be used,
and the fuse cover re-fitted. If the fuse cover is lost,
the plug must not be used until a replacement is
obtained.
Replacement fuse covers:
If it is place over the
edge of a basin or sink
be sure the free end of
the hose should not be
underwater.
If a replacement fuse cover is fitted, it must be of
the correct colour as indicated by the coloured
marking or the colour that is embossed in words on
the base of the plug. Replacements can be obtained
directly from your nearest Service Depot.
Removing the plug:
If your appliance has a non-rewireable moulded plug
and you should wish to re-route the mains cable
through partitions, units etc., please ensure that
either:
! We advise against the use of hose extensions; in
case of absolute need, the extension must have the
same diameter as the original hose and must not
exceed 150 cm in length.
the plug is replaced by a fused 13 ampere re-
wearable plug bearing the BSI mark of approval.
or:
the mains cable is wired directly into a 13 amp cable
outlet, controlled by a switch, (in compliance with
BS 5733) which is accessible without moving the
appliance.
Ensure that if the drain hose is pushed into a
standpipe, that the end does not go down more
than 15cms (6 inches). If the hose is pushed down
too far, this may cause the machine to self -syphon
ie. continuously empty as it is filling.
Disposing of the plug:
Ensure that before disposing of the plug itself, you
make the pins unusable so that it cannot be
accidentally inserted into a socket.
Electric connection
Before plugging the appliance into the mains
socket, make sure that:
Instructions for connecting cable to an alternative plug:
Important: the wires in the mains lead are coloured
in accordance with the following code:
Green & Yellow Earth
• the socket is earthed and in compliance with the
applicable law;
Blue
Neutral
Live
• the socket is able to sustain the appliance's
maximum power load indicated in the Technical
details table (on the next page);
Brown
3
As the colours of the wires in the lead may not
correspond with the coloured markings identifyng
the terminals in your plug, proceed as follows:
Connect Green & Yellow wire to terminal marked E
GB
or
or coloured Green or Green & Yellow.
Connect Brown wire to terminal marked L or
coloured Red.
Connect Blue wire to terminal marked N or coloured
Black.
If a 13 amp plug (BS 1363) is used it must be fitted
with a
13 amp fuse, either in the plug or adaptor or at the
distribution board.
If you are in any doubt the electrical supply to your
machine, consult a qualified electrician before use.
How to connect an alternative plug:
The wires in this mains lead are coloured in
accordance with the following code:
BLUE
NEUTRAL (N)
LIVE (L)
BROWN
GREEN & YELLOW
EARTH (E)
Disposing of the appliance:
When disposing of the appliance please remove the
plug by cutting the mains cable as close as possible
to the plug body and dispose of it as described
above.
GREEN &
YELLOW
13 ampere fuse
BROWN
CROSS-BAR
CORD GRIP
BLUE
! The washing machine should not be installed in an
outdoor environment, not even when the area is
sheltered, because it may be very dangerous to
leave it exposed to rain and thunderstorms.
! When the washing machine is installed, the mains
socket must be within easy reach.
! Do not use extensions or multiple sockets.
! The power supply cable must never be bent or
dangerously compressed.
! The power supply cable must only be replaced by
an authorised serviceman.
Warning! The company denies all liability if and when
these norms are not respected.
4
GB
Technical data
Model
AQXL 169
width 59.5 cm
height 85 cm
depth 64.5 cm
Dimensions
Capacity
from 1 to 7.5 kg
Electrical
voltage 220-240 V 50 Hz
connections
maximum absorbed power 2100 W
maximum pressure 1 MPa (10 bar)
minimum pressure 0.05 MPa (0.5 bar)
drum capacity 62 litres
Water connections
Spin speed
up to 1600 rotations per minute
Whites programme;
temperature 60°C;
Test programmes
according to
Maximum wash intensity
using a load of 7.5 kg
regulation IEC456
This appliance conforms to the
following EC Directives:
- 72/23/EEC dated 19/02/73 (Low
Voltage) and subsequent modifications
- 89/336/EEC dated 03/05/89
(Electromagnetic Compatibility) and
subsequent modifications
- 2002/96/EC
5
Description of the machine
GB
CONTROL
PANEL
DOOR
DOOR
HANDLE
TOE-KICK
ADJUSTABLE FEET
DOOR
DETERGENT DISPENSER:
Always use the handle to
open the door (see
diagram).
This is inside the machine
and may be accessed by
opening the door.
For information relating to
detergents, please refer
to the chapter entitled
“Detergents and laundry”.
1.Pre-wash
compartment: use
powder detergent.
1
2.Main wash compartment:
use powder or liquid
2
detergent. If you intend to
use liquid detergent, we
recommend that it is poured
into the compartment
immediately before the
wash cycle is started.
compartment for additives: for fabric softener or
other liquid washing additives. Do not exceed the
maximum level indicated by the grille, and dilute
concentrated fabric softeners.
6
Control panel
GB
WASH
CYCLE
OPTION
buttons and
indicator lights
PROGRAMME
knob
START/PAUSE
button with indicator light
PHASE
icons
ON-OFF/CANCEL
button with indicator light
CHILD LOCK
button and indicator
light
ECO
indicator
light
TEMPERATURE
button
INTENSITY
button
DOOR
LOCK
indicator light
SPIN SPEED
button
ON-OFF/CANCEL button with indicator light
:
WASH CYCLE PHASE icons: these light up to
press the button briefly to switch the machine on or
off. The green indicator light shows that the machine
is switched on. To switch the washing machine off
during a wash cycle, press and hold the button for
approximately 2 seconds; pressing the button quickly
or accidentally will not switch the machine off.
If the machine is switched off during a wash cycle,
the programme will be cancelled.
provide an indication of the progress of the wash
cycle (Wash
- Rinse
- Spin
- Final draining
phase
).
The text
lights up when the cycle has finished.
START/PAUSE button with indicator light: when the
green indicator light flashes slowly, press the button to
start the wash cycle. When the cycle has started, the
indicator light is illuminated in a fixed manner. To
pause the wash cycle, press the button again; the
indicator light will turn orange and begin to flash
PROGRAMME knob: this can be rotated in both
directions. To set a more suitable programme, please
refer to the “Table of Programmes”.
again. If the “Door Locked”
indicator light is off,
The knob is locked into position during the wash cycle.
the porthole door may be opened.
To restart the wash cycle from the point at which it
was interrupted, press the button again.
TEMPERATURE
button: press this button to adjust
the temperature; the value will be indicated by the indicator
DOOR LOCKED
indicator light: this indicates
lights above it (see “Start-up and personalisation”).
that the porthole door is locked. To open the door,
pause the wash cycle (see following page).
SPIN SPEED
button: press this button to adjust
the spin value or to exclude this part of the
CHILD LOCK
button and indicator light: this is
programme; the value will be indicated by the indicator
lights above it (see “Start-up and personalisation”).
used to enable or disable the “Child lock” function, by
pressing the button for approximately 2 seconds.
When the indicator light is illuminated, the control
panel is locked. This avoids accidental changes being
made to the wash cycles, especially where children
are at home.
INTENSITY
button: press this button to adjust the
wash intensity; the value will be indicated by the indicator
lights above it (see “Start-up and personalisation”).
OPTION buttons and indicator lights: may be used to
select any of the available options. The indicator light
corresponding to the selected option will remain lit
(see “Start-up and personalisation”).
ECO indicator light: the
icon lights up when the
electricity saving reaches at least 10% (this can be
achieved by adjusting the wash cycle settings).
7
Running a wash cycle
NOTE: the first time you use the washing machine,
Modify the cycle caracteristics.
GB
add etergent and run an empty 90°C cotton wash
Press the OPTION buttons to personalise the wash
cycle according to your own requirements.
cycle without the pre-wash phase.
• Press the button to activate the option; the
corresponding indicator light will illuminate.
• Press the button again to deactivate the option;
the indicator light will switch off.
1. SWITCH ON THE MACHINE. Press the
button.
All the indicator lights will illuminate for 1 second, after
which the light corresponding to the button will
remain lit constantly, while the START/PAUSE
indicator light will flash slowly.
! If the selected option is not compatible with the
set programme, the indicator light will flash and the
option will not be activated.
2. LOAD THE LAUNDRY. Open the porthole door.
Load the laundry, making sure that the maximum
load quantity indicated in the table of programmes
(below) is not exceeded.
! If the selected option is not compatible with
another previously selected option, the indicator
light corresponding to the first option will flash and
only the second option will be activated (the
corresponding indicator light will remain lit in a fixed
manner).
3. MEASURE OUT THE DETERGENT. Pull out the
drawer and pour the detergent into the relevant
compartments as described in “Description of the
machine”.
4. CLOSE THE PORTHOLE DOOR.
7. START THE PROGRAMME. Press the START/
PAUSE button. The corresponding indicator light
remains lit in a fixed manner and the porthole door
locks (the DOOR LOCK indicator light illuminates).
The icons corresponding to the different wash
phases will light up during the cycle, indicating the
phase in progress. To change a programme while a
cycle is in progress, pause the washing machine
by pressing the START/PAUSE button; then select
the desired cycle and press the START/PAUSE
button again.
5. CHOOSE THE PROGRAMME. Turn the
PROGRAMME KNOB left or right to select the
required programme, to which a set temperature,
spin speed and wash intensity are linked (these
values may all be modified).
6. PERSONALISE THE WASH CYCLE. Use the
relevant buttons on the control panel:
Modify the temperature and/or the spin
speed. The machine automatically selects the
temperature and the maximum spin speed for the
programme set and these values may not be
To open the door while a cycle is in progress press
the START/PAUSE button; if the DOOR LOCK
indicator light switches off it is possible to open the
door. Press the START/PAUSE button again to
resatrt the programme from the point at which it
was interrupted.
increased. By pressing the
rature can be progressively reduced or even set to
cold wash . By pressing the button, the spin
speed can be progressively reduced or even
eliminated altogether . If the buttons are pressed
button, the tempe-
8. PROGRAMME END. The text END lights up to
indicate that the programme has ended. The
porthole door may be opened immediately. If the
START/PAUSE button flashes, press the button to
end the cycle. open the door, unload the laundry
and switch off the machine.
again the maximum values are restored.
! Exception: if the “Whites” programme is selected,
the temperature can be increased up to a value of
90°C.
Adjust the intensity of the wash.
The machine automatically selects the medium
(MED) or minimum (MIN) level available for the set
programme. By pressing the button, the user can
increase or decrease the intensity of the wash; this
adjustment may prolong or shorten the cycle
duration.
! Exception: it is not possible to increase the wash
intensity for the “Fast Wash”’, “Silk” and “Wool”
programmes.
8
Programmes and options
Table of Programmes
GB
Maximum load
(kg))
Detergent
Max.
Cycle duration
Using
Mini Normal Mini
Icon Programme description
tempera-
ture (°C)
Using
Fabric
softener
Washing
Normal
load
load
Everyday programmes
60°
(Max 90°)
WHITES
l
l
7.5
3. 5
2h 10' 1h 40'
COLOUREDS
l
l
l
l
40°
40°
7.5
3.5
3. 5
1. 5
1h 35' 1h 20'
1h 10' 1h 5'
SYNTHETICS 40°
FAST WASH: Refreshes lightly soiled garments quickly (not
recommended for wool, silk or clothes that should be washed by hand).
Vigorous programmes
l
l
30°
3.5
1.5
30'
30'
WHITE & PREWASH: Removes stubborn stains.
(Add detergent to the relevant compartment).
l
l
l
l
90°
60°
7.5
3.5
3. 5
1.5
2h 55' 2h 15'
1h 25' 1h 10'
SYNTHETICS 60°
Special programmes
SHIRTS
l
l
l
l
l
l
l
l
l
l
40°
30°
40°
30°
60°
2
2
1
1
1h 15' 1h 10'
SILK: Washes silk and garments and lingerie.
WOOL: Washes wool, cashmere, etc..
DUVETS: Washes garments filled with goose down.
BED & BATH: Washes bathroom laundry and bedlinen
Partial programmes
55'
50'
2
1
1h 5'
1h 5'
3
1, 5
3. 5
1h 15' 1h 15'
1h 55' 1h 45'
7.5
l
l
Durable rinse
7.5
3.5
3.5
1.5
40'
35'
45'
40'
20'
14'
3'
Delicate rinse
Durable spin
Delicate spin
Drain
Wash options
! This option is not compatible with the “Wool”,
“Durable Spin”, “Delicate Spin” and “Draining”
programmes.
Super Wash
This option guarantees a high-performance wash,
thanks to the use of a greater quantity of water
during the initial phase of the cycle and a longer
overall duration of the programme.
Extra Rinse
This programme increases the efficiency of the rinse
phase and ensures that a greater amount of
detergent is removed. It is particularly recommended
for skin types that are sensitive to detergents. We
recommend this programme is used when the
washing machine is full or when a large amount of
detergent has been used.
! It is not compatible with the “Fast Wash”, “Silk”,
“Wool”, “Duvets” and Partial programmes.
Easy Iron
If this option is selected, the wash and spin phases
will be adjusted accordingly so that fabric creasing is
reduced. At the end of the cycle the drum of the
washing machine will spin slowly; the “Easy Iron” and
START/PAUSE indicator lights will flash. To end the
cycle, press the START/RESET button or the “Easy
Iron” button.
! This option is not compatible with the “Fast Wash”,
“Durable Spin”, “Delicate Spin” and “Draining”
programmes.
Mini load
This function should be used when the amount of
laundry is half, or less than half, of the maximum
recommended load (see Table of Programmes).
When using the “Silk” programme, the machine will
end the cycle while the laundry is soaking and the
“Easy Iron” indicator light will flash. To drain the water
so that the laundry can be removed, press the
START/PAUSE button or the “Easy Iron” button.
! This option is not compatible with the “Durable
Spin”, “Delicate Spin” and “Draining” programmes.
9
Detergents and laundry
Detergent
Washing advice
GB
The type and quantity of detergent used depends on
the type of fabric (cotton, wool, silk...), its colour, the
temperature of the wash, the level of soiling and the
hardness of the water in the area.
Shirts: use a suitable programme to wash shirts
made from different fabrics and in different colours.
This will guarantee that these garments are looked
after properly.
Silk: use the relevant programme designed for all silk
garments. We recommend the use of a special
detergent for delicate garments.
Measuring out the detergent carefully will avoid
accidental spills and help to protect the environment:
although they may be biodegradable, detergents
contain elements that alter the balance of nature.
Curtains: we recommend these are folded and
placed inside a pillowcase or a mesh laundry bag.
Wash them separately, making sure the half load
weight is not exceeded, and use the “Silk” programme
as this automatically excludes the spin phase.
Wool: Hotpoint is the only washing machine to have
obtained the prestigious Woolmark Platinum Care
mark of recognition (M.0303) from The Woolmark
Company, which certifies the machine washing of all
woollen garments, even those whose label states
We recommend:
• the use of powder detergents for white cotton
garments and for pre-wash phases;
• the use of liquid detergents for delicate cotton
garments and for all programmes which run at a
low temperature;
• the use of liquid detergents for wool and silk.
“hand wash only”
(max. 1 kg). The “Wool”
! Do not use detergents when washing garments by
programme therefore offers you complete peace of
mind when washing all woollen garments, with great
performance guaranteed every time.
hand, because they create too much foam.
The detergent must be measured out into the
relevant compartment, or into the detergent dosing
ball which will be placed directly into the drum of the
machine. In this case the Cotton cycle with pre-wash
phase may not be selected.
Duvets: we recommend this programme is used to
wash laundry filled with goose down, such as single or
double duvets, pillows, wind-jackets, etc. Use liquid
detergent. Once the laundry is dry, shake it vigorously
in order to distribute the filling evenly.
Bathroom laundry and bedlinen: this washing
machine can be used to wash any domestic laundry
in a single cycle called “Weekly washing” that
optimises the use of fabric softener while saving both
time and electricity. We recommend that you use a
powder detergent.
Preparing the laundry
• Divide the laundry according to type of material (the
symbol on the garment label) and colour, making
sure that whites are separated from coloured
garments.
Stubborn stains: stubborn stains should be treated
with solid soap before the garment is washed (use the
Cotton programme with pre-wash phase).
• Empty all pockets and check for loose buttons.
• Do not exceed the values indicated in the “Table of
Programmes”, which refer to the weight of the
laundry items when they are dry.
Load-balancing system
Before every spin cycle, to avoid excessive vibrations
and to distribute the load in a uniform manner, the
drum rotates continuously at a speed which is slightly
faster than the normal washing speed.If, after several
attempts, the load is still not evenly distributed, the
machine spins at a lower speed than the set
frequency.
How much does your laundry weigh?
1 sheet
400 - 500 g
150 - 200 g
400 - 500 g
900 - 1200 g
150 - 250 g
400 - 500 g
150 - 200 g
1 pillowcase
1 tablecloth
1 bathrobe
1 towel
1 pair of jeans
1 shirt
If the load is excessively unbalanced, the washing
machine attempts to distribute it instead of spinning.
In order to achieve better load distribution and
balance, we recommend that large and small
garments are mixed when placing the laundry in the
machine.
10
Precautions and tips
! This machine was designed and manufactured in
compliance with cuurent international safety
standards. The following advice is provided for safety
reasons and should be read carefully.
Opening the porthole door manually
GB
If it is not possible to open the porthole door due to a
powercut and you wish to hang out the laundry,
proceed as follows:
General safety
1. Remove the plug from
the electricity socket;
2. Make sure that the
water level inside the
• This appliance was designed for domestic use
inside the home and is not intended for commercial
or industrial use.
• The washing machine must be used by adults only,
in accordance with the instructions provided in this
booklet.
machine is lower than the
door opening; if this is not
the case remove excess
water using the water
outlet hose, collecting it in
a bucket as shown in the
figure;
• Do not touch the machine when barefoot or with
wet or damp hands or feet.
• When unplugging the appliance, always pull the
plug from the mains socket; do not pull on the
cable.
• Do not touch the drained water as it may reach
extremely high temperatures.
3. Remove the covering
panel on the front of the
washing machine using a
screwdriver (see figure).
• Never force the porthole door: doing so may
damage the safety lock mechanism designed to
prevent the door being opened accidentally
• If the appliance breaks down, under no
circumatances must you attempt to carry out the
repairs yourself.
• Keep children well away from the machine while it
is in operation.
• If the machine must be moved, work in a group of
two or three people and handle it very carefully.
Never attempt to move the appliance without the
help of another person, because it is extremely
heavy.
4. Using the tab shown in
the figure, pull outwards
until the plastic brace
• Make sure that the drum is empty before loading
laundry into the appliance.
comes away; pull it
downwards until you hear
a “click”, which indicates
that the door is unlocked.
Disposal
• When disposing of the packaging material: observe
local legislation so that the packaging may be reused.
• The European Directive 2002/96/EC relating to
Waste Electrical and Electronic Equipment states
that household appliances should not be disposed
of using the normal solid urban waste cycle.
Exhausted appliances should be collected
separately in order to optimise the cost of re-using
and recycling the materials inside the machine,
while preventing potential damage to the
atmosphere and to public health. The crossed-out
dustbin is marked on all products to remind the
owner of their obligations regarding separated
waste collection.
5. Open the door; if this is
still not possible, repeat
the process.
6. Replace the cover panel, making sure that the
hooks are positioned in the right slots before pushing
the panel towards the machine.
For more information relating to the correct
disposal of household appliances, owners should
contact their local authorities or appliance dealer.
11
Care and maintenance
To access the pre-chamber:
Shutting off the water and electricity
supplies
GB
1. Remove the covering
panel on the front of the
machine using a
• Shut off the water tap after every wash. This limits
wear and tear on the machine’s water supply and
prevents leaks.
screwdriver (see figure).
• Disconnect the appliance from the electricity supply
before cleaning it and before performing any
maintenance work on it.
Cleaning the machine
2. Position a container
collecting the drained
water (approximately 1.5 l)
correctly (see figure).
3. Unscrew the cover,
turning it in an
The exterior of the appliance and all rubber parts may
be cleaned using a cloth soaked in warm soapy
water. Do not use solvents or abrasive products.
anticlockwise direction
(see figure).
Cleaning the detergent dispenser
drawer
To remove the drawer,
press the lever (1) and pull
it outwards (2) (see
figure).
4. Clean the inside thoroughly.
5. Screw the cover back on.
Wash the drawer under
running water; this should
be done regularly.
6. Replace the cover panel, making sure that the
hooks are positioned in the right slots before pushing
the panel towards the machine.
Checking the water inlet hose
Drum maintenance
Check the water inlet hose at least once a year. If
there are any cracks, replace it immediately: the high
water pressure used by the wash cycles could cause
a cracked hose to split open.
• Always leave the porthole door ajar to prevent
unpleasant odours from forming.
Cleaning the pump
The washing machine is fitted with a self-cleaning
pump which does not require regular maintenance.
However, it may be that small objects (coins, buttons,
etc.) fall into the pre-chamber that protects the pump
(the pump is located in the lower part of this pre-
chamber).
! Make sure that the wash cycle has finished and
remove the plug from the socket.
12
Troubleshooting
From time to time your machine may not operate as it should. Before calling for Assistance (see “Assistance”),
GB
make sure that the problem cannot be resolved easily using the following list.
Malfunction:
Possible causes / Solutions:
The washing machine
will not switch on.
• The plug has not been inserted into the electrical socket, or it has not
been inserted far enough to make contact.
• There is no power in the house.
The wash cycle
does not begin.
• The porthole door has not been shut properly.
• The START/RESET button has not been pressed.
• The water tap has not been turned on.
The washing machine fails to
load water.
• The water inlet hose is not connected to the tap.
• The hose is bent.
• The water tap has not been turned on.
• There is no water in the house.
• The water pressure is insufficient.
• The START/RESET button has not been pressed.
The machine continuously
loads and drains water.
• The end of the outlet hose has not been fitted at a height between 65
and 100 cm from the floor (see “Installation”).
• The free end of the hose is underwater (see “Installation”).
• If If the dwelling is on one of the upper floors of a building, there may be
problems relating to water drainage, causing the washing machine to
load and drain water continuously. Special anti-draining valves are
available in shops and help to avoid this inconvenience.
• The wall drainage system is not fitted with a breather pipe.
The machine does not drain
or spin.
• The programme does not include a draining phase: some programmes
require manual draining (see “Programmes and options”).
• The Easy Iron option is enabled: to complete the programme, press the
START/RESET button (see “Programmes and options”).
• The outlet hose is bent (see “Installation”).
• The drainage duct is clogged.
The washing machine vibrates
too much during the spin cycle.
• The drum was not unlocked properly when the appliance was installed
(see “Installation”).
• The washing machine is not level (see “Installation”).
• The washing machine is trapped between cabinets and a wall (see “Installation”).
• The load is not balanced properly (see “Description of the machine”).
The washing machine leaks.
• The water inlet hose is not screwed on to the tap correctly (see “Installation”).
• The detergent dispenser drawer is blocked (for instructions on how to
clean it, see “Care and maintenance”).
• The outlet hose has not been secured properly (see “Installation”).
The icons corresponding to the • Switch off the machine and unplug the appliance; wait for approximately
“Phase in progress” flash
rapidly at the same time as the
ON/OFF indicator light.
1 minute then switch it on again.
If the problem persists, contact Assistance.
There is too much foam.
• The detergent is not designed for machine washing (the packaging
should state that the product is “for washing by machine”, “for washing
by hand or machine” or similar).
• Too much detergent was used.
The washing machine door
remains locked.
• Follow the manual unlocking procedure (see “Precautions and tips”).
! If the problem persists after the above checks have been carried out, shut
off the water tap, switch off the machine and contact Assistance.
13
Assistance
Guarantee
GB
12 Months Parts and Labour Guarantee
Your appliance has the benefit of our manufacturer’s guarantee, which covers the cost of breakdown
repairs for twelve months from the date of purchase.
This gives you the reassurance that if, within that time, your appliance is proven to be defective because
of either workmanship or materials, we will, at our discretion, either repair or replace the appliance at no
cost to you.
This guarantee is subject to the following conditions:
-
The appliance has been installed and operated correctly and in accordance with our
operating and maintenance instructions.
-
-
-
The appliance is used only on the electricity or gas supply printed on the rating plate.
The appliance has been used for normal domestic purposes only.
The appliance has not been altered, serviced, maintained, dismantled, or otherwise
interfered with by any person not authorised by us.
-
-
-
Any repair work must be undertaken by us or our appointed agent.
Any parts removed during repair work or any appliance that is replaced become our property.
The appliance is used in the United Kingdom or Republic of Ireland.
The guarantee does not cover:
-
-
-
Damage resulting from transportation, improper use, neglect or interference or as a result
of improper installation.
Replacement of any consumable item or accessory . These include but are not limited to: plugs,
cables, batteries, light bulbs, fluorescent tubes and starters, covers and filters.
Replacement of any removable parts made of glass or plastic.
THIS GUARANTEE WILL NOT APPLY IF THE APPLIANCE HAS BEEN USED IN
COMMERCIAL OR NON-DOMESTIC PREMISES.
5 Year Parts Guarantee
Hotpoint also offers you a free 5 year parts guarantee. This additional guarantee is conditional on you
registering your appliance with us and the parts being fitted by one of our authorised engineers. There will
be a charge for our engineer's time. To activate the extra parts warranty on your appliance, simply call our
registration line on 0870 6092094 (ROI 01 230 0800).
Extended Guarantees
We offer a selection of repair protection plans that enable you to fully cover yourself against the expense
of repair bills for the life of your policy. To find the ideal plan for you please call our advice line on
08709 088 088 (ROI 01 230 0233).
Free Helpdesk Service
We have a dedicated team who can provide free advice and assistance with your appliance if you
experience any technical difficulties within the first 90 days of ownership. Simply call our Hotpoint Service
Hotline on 08709 066 066 (ROI 0818 313 413) for telephone assistance, or, where necessary, to
arrange for an engineer to call. If we cannot resolve the technical problem we will replace your machine
or, if you prefer, give you your money back.
14
After Sales Service
GB
No one is better placed to care for your Hotpoint appliance during the course of its working
life than us - the manufacturer.
Essential Contact Information
Hotpoint Service
We are the largest service team in Europe offering you access to 400 skilled telephone advisors and 1100
fully qualified engineers on call to ensure you receive fast, reliable, local service.
UK: 08709 066 066
Republic of Ireland: 0818 313 413
Please note: Our advisors will require the following information:
Model number:
Serial number:
Parts and Accessories
We supply a full range of genuine replacement parts as well as accessory products that protect and
hygienically clean your appliance to keep it looking good and functioning efficiently throughout its life.
UK: 08709 077 077
Republic of Ireland: 0818 313 413
Appliance Registration
We want to give you additional benefits of Hotpoint ownership. To activate your free 5 year parts guarantee
you must register your appliance with us.
UK: 0870 6092094
Republic of Ireland: 01 230 0800
Indesit Company UK Ltd. Morley Way, Peterborough, PE2 9JB
Indesit Company Unit 49 Airways Industrial Estate,Dublin 17
Recycling & Disposal Information
As part of Hotpoint's continued commitment to helping the environment, Hotpoint reserves the right to use
quality, recycled components to keep down customer costs and minimise material wastage.
Please dispose of packaging and old appliances carefully. To minimise the risk of injury to children, remove the
door, plug and cut the mains cable off flush with the appliance. Dispose of these parts separately to ensure that
the appliance can no longer be plugged into a mains socket, and the door cannot be locked shut.
15
GB
16
GB
17
June 2005
195.052.806.00
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